by Carlos Milla | Aug 20, 2021 | Multi-Family Housing, Multi-Unit Residential
Have you ever seen a dog or a cat punch a hole in the wall? Or broken a toilet seat? Or kick out a window screen? Of course not, yet Fido and Tabby often get blamed for damaging the inside of a rental apartment, where, truth is, pets rarely damage a single thing. If...
by Carlos Milla | May 3, 2021 | Education
Would you do almost anything to make a customer happy? You may have to. If you manage a customer service team, look at your policy. Does your team follow it to the tee? A team that goes by the book for every customer interaction wins merits, but could also drive some...
by Carlos Milla | Mar 23, 2021 | Education, Multi-Unit Commercial
Does waiting turn you into a monster? At the very least, it changes your mood. It’s like that popular ad slogan for Snickers candy bars, “You’re not you when you’re hungry.” The clever campaign expressed how feeling hungry saps your energy or makes you cranky, snippy...
by Carlos Milla | Mar 11, 2021 | Multi-Unit Commercial, Property Management
Who knew? A delay on a construction site can end up costing up to $30 million on average, according to the PlanAcademy website, which posted a 2020 report on worldwide construction claims. Of course, that’s what delays can do to a mega project. Yet they still trigger...